Please note the shortened version of the cancellation policy, which is included in full in the General Terms and Conditions of the AdiCare clinic.

1. You can change the date of your therapy 48 hours before the session. If the appointment is on a Monday, the deadline for changing it is Thursday of the previous week, before 12.00. Unfortunately, the booking system no longer allows changes on later dates and payment for the therapy will be forfeited.
2. The one-off services listed below can also be cancelled within 48 hours of the date of the service. If the consultation is on a Monday, the deadline for changing the appointment is the Thursday of the previous week, before 12 noon. To change or cancel dates for one-off services, please email ambulance@adicare.cz. In the case of a proper cancellation of a one-off service, the AdiCare clinic will refund the paid funds to the account from which they were transferred within a maximum of 10 working days. One-off services are:
   • initial and diagnostic consultation
   • initial psychiatric examination
   • first dating therapy
   • one-off counselling for loved ones and family members
   • one-off crisis drill
   • comprehensive psychodiagnostic examination
3. The dates of bookings under the respective contracts paid in the form of season tickets can be changed subject to the conditions set out in point 1. No refund can be requested for cancelled bookings under a therapeutic contract (season ticket). A season ticket has a limited validity, which is specified in the relevant contract. In justified cases, an extension of the validity of the season ticket may be requested. After the expiry of the contract (season ticket), unused credits for the provision of medical and therapeutic services are forfeited.